Call Analytics
CallMyWay offers you Call Analytics, the service that pinpoints the specific moment when one or more anomalies occur in a telephone conversation.
Benefits
Identify anomalies quickly
Call Analytics allows you to confirm that your telephone conversations are operating within the ranges of your choice.
Dynamic solution
The system administrator defines the telephone extensions to be recorded, transcribed or analyzed.
Selective listening
Call Analytics pinpoints the precise moment when an anomaly occurs so that the supervisor can listen to that dialog with a simple click.
Customized solution
The Call Analytics administrator defines and customizes the thresholds below which anomalies are considered to have occurred in recorded conversations.
Call Analytics allows you to confirm that your telephone conversations are operating within the ranges of your choice.
Dynamic solution
The system administrator defines the telephone extensions to be recorded, transcribed or analyzed.
Selective listening
Call Analytics pinpoints the precise moment when an anomaly occurs so that the supervisor can listen to that dialog with a simple click.
Customized solution
The Call Analytics administrator defines and customizes the thresholds below which anomalies are considered to have occurred in recorded conversations.
