1900

The operator preselection service allows you to make your international calls from any phone, landline or cell phone.

It consists of placing the number 1900 before the dialed number. The dialing process is done "all at once", as if the 1900 was part of the number you dial.

As an example, if you are going to call Miami, United States, the user has to dial:

• 190013051234567 {SEND} if the call is made from a cell phone
• 190013051234567 (all at once) if the call is made from a landline phone

In order to use this service, you only have to register the number from which you will make the calls and have available balance in your CallMyWay account. To register the number, you have to enter your CallMyWay account and register the number in the operator preselection section or contact us and we will gladly help you.

Use of the Pre-Selection of Operator service from outside Costa Rica

For CallMyWay users who want to use the 1900 service from outside Costa Rica, we offer the "PINLESS CALLING CARD" which allows to make calls from the access numbers available directed to any part of the world. In order to use the service, register the number or numbers from which you will call, then call the access number that is most convenient for you and follow the instructions. The charge for this call will correspond to the account registered by the caller ID. Please remember that calls through this service add a charge of 0.02 dollars (2 cents) or 10 colones per minute, according to the official rates.

Advantages

• You can call from a landline or cell phone from anywhere in Costa Rica or some other countries.
• International calls less than 3 seconds are not charged.
• The cost of your calls is calculated per second not per minute.
• Rates are a lot cheaper.
• It doesn't require installation or additional equipment.
• You can keep track of dialed numbers, duration of your calls and callers in real time, directly from our website.
• You can register up to five different phone numbers, which will be available for calling, moreover, if you need to register more numbers just let us know.
• Your current phone provider will not charge you for this call.

If you want to know your account balance, you can dial 40001900 and an answering machine in Spanish will indicate it to you.

The access numbers available for using this service outside Costa Rica are the following:

• EEUU:
  • Miami 1-786-522-2133
  • New York 1 646-205-0820
  • New Jersey 1 201 549 8055

What is it, how does it work and how is it used?

1. What is the Operator Preselection service?

   The Operator Preselection service is a service regulated by the laws of Costa Rica that allows any user, from any telephone network, to make their calls charged to the 1900 account. For this reason, anyone who has a conventional line or prepaid/postpaid cellular line can choose CallMyWay as your telephony service provider.

2. How does the service work?

   Once affiliated, place a 1900 before the number dialed from any telephone in Costa Rica, cellular or landline, and ready to go.

3. I didn´t understand, could you explain with an example?

   Sure, it would be like this for number 52-1234-5678 (from Mexico)
   • From a landline phone, you dial the numbers consecutively:
     19005212345678
     
     
   • From a cell phone you dial the complete number and then {SEND}
     19005212345678{SEND}
     
     
   • In general the format is the following:
     1900+{Country code}+{Area code, where appliable}+{Phone number}

4. How do I use the service?

   In order to use the service you must:
   • Be affiliated
   • Have available balance in the prepaid account
   • Register in the account the telephone numbers that you will use

5. How many numbers can I register to my account?

   The default set up allows up to 5 numbers to be registered. On the other hand, it is possible to register as many numbers as desired, simply by requesting it to the email: support@callmyway.com

6. Why doesn´t the system allow me to register my phone number?

   If you try to register a phone number or caller ID and the system does not allow it, it is probably because it has already been registered in another account, for this reason we ask you to contact us in order to find a solution to the situation.

7. Can I call anywhere in the world?

   Indeed you can call from a landline or cell phone to anywhere in the world. The rate varies according to the country you call.

8. Is CallMyWay enabled to provide these services?

   CallMyWay NY S.A. is enabled by SUTEL through the SUTEL TH-003 license

9. Can I use the service outside Costa Rica?

   Yes, but with a small difference.
   
   In countries outside Costa Rica, 1900 and CallMyWay are not licensed to offer operator preselection services, so we offer phone smart card service, also known as "PINLESS", so that the caller ID is used as PIN (of the respective country).
   
   So, being in the country where you are, register the phone from which the calls will be made, then call the access number of the respective country and that's it

10. I am in the United States and having trouble registering my phone number, what do I do?

    The format of telephone numbers in the United States is {area code} + {telephone}. Therefore, please note that it is generally not necessary to dial "1" before the number

11. But, house does it work outside Costa Rica?/h3> Outside Costa Rica, I dial the access number and once my phone number has been validated listen to the recording that invites me to dial the destination number

12. How do I know the countries where the service is available?

    We publish the access numbers available on the 1900 website and CallMyWay. We recommend accessing these sites frequently or before traveling as the list grows constantly

13. Is there any additional charge added to the published rate?

    Indeed there is; if the service is used outside Costa Rica, there would be an additional charge for the call.

Membership

1. How do I join?

   Two options:
   • Going to any affiliated point of sale (including banks).
   • On the 1900 website or www.callmyway.com
   In both cases the affiliation is immediate

2. What is the cost of the membership for the 1900 service?

   No cost, the affiliation to the system is totally free

3. I don't have my username and password to access the website, how do I get it?

   Contact us and we will gladly help you

Payments and deposits

1. How do I add funds to my account?

   Two options:
   • By going to any affiliated point of sale
   • On the 1900 website or www.callmyway.com

2. Can I add funds through a credit card?

   Yes on 1900 website or www.callmyway.com

3. How else can I add funds?

   By any of the following:
   • Cash: recharge at any authorized point of sale
   • Credit Card: going to 1900 website or www.callmyway.com
   • By bank transfer (SINPE)

4. To which bank accounts can I make the deposit?

   You can make a deposit to any of the following bank accounts:

   Dollar

   Bank name	IBAN
   BAC Dólares	CR96010200009045088841
   BCR Dólares	CR96015201001028597189
   BN Dólares	CR29015100010026190652
   Promerica Dólares	CR97011610400019406632

   Colon

   Bank name	IBAN
   BAC Colones	CR43010200009045072335
   BCR Colones	CR04015201001028597002
   BN Colones	CR02015100010012200246
   Promerica Colones	CR10011610300019406554

5. How does 1900 realize I have made a deposit?

   You must notify 1900 in any of the following ways:
   • Call to inform
   • Send us an e-mail to soporte@callmyway.com
   • Notify through the website

6. How long does it take for a deposit to reflect in my account balance?

   • If you pay through a bank or an authorized point of sale it´s almost immediate.
   • If made by credit card, bank deposit or SINPE, it takes a little longer.

7. How can I find out my account balance?

   Several ways:
   • If you call 4000 1900 an interactive voice system will indicate you.
   • Accessing the website with the user and password.

8. What currency options are there for my account?

   • If you affiliate in a point of sale or authorized bank, the account is set up in colones by default.
   • If you affiliate on the website, you can choose the currency

9. Is it possible to change my account currency?

   Yes, you should simply request it by email at support@callmyway.com. The process requires verification and is not immediate.

Charges and costs

1. What is the charge for the call?

   On the CallMyWay website, rates are published to anywhere in the world. Then to calculate the rate you have to add the amount applicable to the destination you wish to call plus the charge of a local call.

2. What does it mean "plus the charge for a local call"?

   What do you mean with "plus the charge for a local call"?
   • From a landline, the charge of a landline call is added
   • From a cellular phone, the charge of a cellular call is added

3. I see that 1900 charges for a local call. So, does my local call provider charge me a fee?

   No, actually all the charges of your call are made by the 1900 service, so your telephone provider should not charge you.
   If for any reason you are being charged please contact the 1900 service and we will gladly assist your problem.

4. So, if my current telephone provider doesn't charge me for a call, can I have a prepaid cellular line with no balance and still make calls?

   In effect.
   
   Nevertheless, don´t forget that your prepaid cell phone can only operate without any balance for a limited time, after that it will be disconnected; so don´t forget to charge some money to it so that it remains active.

5. Is the rate cost real or should I add something more?

   Right, the cost we provide is real, your phone provider should not charge you any extra charges.

6. How do I calculate the cost for an international call using the Pre-selection of Operator service?

   The cost of the call is equal to multiplying the number of minutes the call lasted by the call rate. Remember that the time expressed in seconds must be divided by 60 to get its equivalent in minutes.

7. If I don't use the service, will I lose my 1900 balance?

   Your balance won´t be lost as long as you don´t remain inactive more than six months, if this happens you must call again and we will gladly provide you with information on how to reactivate your account and recover your balance.

8. How does rounding apply to the calls I make?

   All calls, from the initial second, are charged second by second. With the exception of Mexico which is charged per minute